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321-326-1384: Services

Consulting

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Our Consulting service is the perfect solution for businesses looking to migrate to new Contact Center technology. We specialize in migration readiness and post-deployment optimization, so you can be sure your transition will be smooth and seamless. Our experienced team also offers management consulting, workforce management, project management, business intelligence, and analytics to help take your business to the next level.

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Areas of Expertise: Operational Assessments, Business Process Optimization, Utilization Improvement, V/ROI Benefit Realization, Digital Transformation, Migration Consulting and Readiness, Gap Analysis, Best Practices, Functional Configuration Designs, Conversational Designs, Change Management, Governance, Continuous Improvement, Post-Deployment Support

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Industries: Healthcare, Insurance, Retail, Real Estate, Auto, Consumer Goods and Services, Financial Services, Legal, Telecommunications, and Technology

321-326-1384: Testimonials
321-326-1384: Price List
Customer Experience Enhancement (CEE)
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Customer Experience Enhancement (CEE)

Does your IVR sound dull, unprofessional, and lacking branding? Are your customers frustrated with your IVR and want to reduce the level of effort within it? Do you want your IVR to provide more self-service? Are you seeing high abandonments and low containment within your IVR? Do you need an IVR persona that your customers can trust and understand? If you answered yes to one of these questions, you could benefit from a customer experience enhancement (CEE). Committed to looking at each step of your customer journey to determine how to manage, enhance the experience at each customer touchpoint, and transition between touchpoints. Focusing on call scripts, call flow designs, voice-over recordings, platform configurations, and reporting analysis.

Consulting Pricing

Technical support concept, business person touching helpdesk icon on screen, hotline assis
$150 Per Hour

IVR Outsourcing Services Pricing

$3,500.00 - Setup
$0.04 - Pay-Per-Use

Standard

DTMF Input, Language Translation, Menu, Hotline, Prompt Recording, Text-To-Speech (TTS), Call Routing, Voice Selection, and Repeat Caller Deflection

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*Pricing based on a simple (2 Menu/Prompt) configuration. Usage is measured by interactions. An interaction is a voice minute. Local, Toll-Free, or SIP. Pay-Per-Use rate may vary based on IVR configuration

$7,000.00 - Setup
$0.05 - Pay-Per-Use

Plus

Standard Features, Custom User Input, Authentication, Survey, Record, Speech-to-text (STT), E-mail Sender, Outbound Dialer, and SMS Deflection

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*Pricing based on a simple (2 Menu/Prompt) configuration. Usage is measured by interactions. An interaction is a voice minute, transcribed minute, or a two-way message exchange (inbound and outbound). Local, Toll-Free, or SIP. Pay-Per-Use rate may vary based on IVR configuration

$14,000.00 - Setup
$0.07 - Pay-Per-Use

Premium

Plus Features, Predictive Dialer, Credit Card, Database Access, CRM Lookups, Voice/Speech Recognition, and NEW Voice (Biometrics) Identification

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*Pricing based on a simple (2 Menu/Prompt) configuration. Usage is measured by interactions. An interaction is a voice minute, transcribed minute, or a two-way message exchange (inbound and outbound). Local, Toll-Free, or SIP. Pay-Per-Use rate may vary based on IVR configuration. Rate does not include credit card transaction fees

321-326-1384: Price List

Get in Touch

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321-326-1384: Contact
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